Kin+Carta (Santander): 2022
Product Management
urged withKin+Carta (now m by Valtech) is a global digital consultancy and Santander was their key client going through digital transformation.
Challenges
Santander was notoriously slow with delivering mobile app feature changes quickly to customers and consequently fell behind other high-street and challenger banks. Implementing these new features were also critical in reducing the footfall in-branch and therefore speeding up branch closures.
Task
Engaged as the Product Lead to speed up the road mapping and delivery of the cheque depositing strategic feature within the retail banking iOS/Android app
Actions
- Revised the MVP scope and then maintained the roadmap for future incremental change
- Introduced BDD user stories approach to team of designers and full-stack developers
- Led scrum ceremonies, delivery management, product tracking dashboards and senior internal and external stakeholder reporting
- Helped refine definitions of ready, definitions of done and also estimation sizing to enhance delivery forecasting, prioritisation and capacity planning across all K+C Santander projects
- Managed expectations through stakeholder management across 3rd party tech and internal business, payments, risk, fraud, compliance and legal
Results
- Successfully agreed an MVP customer experience which was fully compliant, legally sound and able to be delivered within the launch window. This was possible because of the changes made within agile ways of working and particularly estimation and delivery.
- Successfully handed over the project ways of working over to a permanent member of K+C staff to implement future feature changes
Cheque depositing flow
