Oodle Car Finance: 2021

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Oodle Car Finance is a fintech start-up which connects customers to both pre-approved car loans and second-hand car dealerships. OodlePay was a digital wallet end-to-end experience linking successful loan applications to dealer and car selection whether via online marketplace or in person.

Challenges

There were multiple technical issues with OodlePay and the launch was seriously delayed.

Task

Engaged as Lead Product Manager to bring the OodlePay launch back on track.

Actions

• Line managed 2 junior Product Owners and multiple squads delivering OodlePay across customer accounts, loan applications and marketplace, with personal responsibility for CRM and BI dashboards.
• Established more robust agile ways of working including peer review and BDD approach to user stories and testing scripts which fine tuned the build process.
• Introduced and led scrum of scrum ceremonies, roadmapping and delivery management.
• Led on stakeholder management and Executive Committee reporting.
• Led beta testing in real dealerships to road test and fine tune the end to end customer experience.

Results

• The OodlePay launch was successfully bought back on track by implementing more robust agile ways of working  drastically helped minimise potential misalignment with internal stakeholders within legal, compliance commercial and also external dealer partners. 
• Beta testing increased business confidence for the planned rollout in Feb 2022.
• Handed over the Lead PO reigns to a new permanent employee who could continue to build on the work done.
• Oodle went on to win Car Finance ‘Game Changer’ award in May 2022.